Account Security is our Policy

Safety and security are top priorities at the PUD.

This extends to account information as well as electric or water service. At the PUD, your billing history, mail and service addresses, email, phone number and meter data are all considered Personal Identifiable Information (PII). The PUD will never sell your PII to marketing agencies or give it to someone not listed on the account.* If you need to add an additional contact on your account to access and manage your PII, contact customer service ASAP.

If you get a call from someone demanding your PII and threatening to shut off your power, it’s not the PUD and is likely a scam.

Learn more about how the PUD protects your information in our Data Privacy Policy on the Policies & Agreements page of our website: jeffpud.org.

*per our Data Privacy Policy, some PII is necesesarily shared with partners and contractors who provide services (like heat pump rebates or bill printing) to the PUD.