Customer Service

Low Income Assistance Programs

Low-income senior customers

A program for qualifying low-income senior citizens 62 years of age or older whose total household income after allowable deductions does not exceed the limits prescribed by RCW 84.36.381(5)(b)(ii).

Combined disposable income for members of the household must currently be $30,000 or less.

Click here for more information on the low-income senior assistance program.

Low-income customers

A program for all qualifying low-income customers whose gross household income does not exceed 125% of the Federal Poverty Guidelines (FPG) as published by the U.S. Department of Health and Human Services. (Various deductions and exclusions are allowed for different types of income.)

Gross income thresholds vary by household size and are the same as those for LIHEAP. A current table can be found by clicking here.

Click here for more information on the low-income assistance program.

More information on both low income assistance programs can be found on our Frequently Asked Questions page by clicking here.

Having Trouble paying your winter season bills? Click here to see if you qualify for protection from being shut-off for non-payment.

Need to make payment arrangements? Click here for more information on payment arrangements.

Use our Budget Billing Program to spread those high monthly bills throughout the year. Click here for more information on Budget Billing.

Want to Help Your Neighbors in Need? Click here for more information on our Power Boost program.

Have other questions? Contact our Customer Service Representatives at 360-385-5800 Monday-Friday 9 a.m. to 5 p.m.