Customer Service

Low Income Assistance Programs

What assistance is available?
The PUD offers a handful of programs to help customers who struggle to afford their utility bills. The programs have different requirements and benefits. Please review them carefully. All customers who qualify under either the senior or regular low-income assistance programs for electric bills will also qualify for a 30% reduction on their water and sewer base rates, if the PUD provides those services at their home. More information can be found on our Frequently Asked Questions page.

Low-income Senior Credit

Qualifying low-income senior citizens, age 62 and older, who participate in this program can receive a $20 credit on their electric bill each month.A program for qualifying low-income senior citizens 62 years of age or older whose total household income after allowable deductions does not exceed the limits prescribed by RCW 84.36.381(5)(b)(ii).

Combined disposable income for members of the household must currently be $30,000 or less.

Click here for more information on the low-income senior assistance program.

Low-income Customer Credit

Qualifying low-income customers, regardless of age, who meet this criteria receive a $39.50 credit on their electric bill each month. This program is available for all qualifying low-income customers whose gross household income does not exceed 150% of the Federal Poverty Guidelines (FPG) as published by the U.S. Department of Health and Human Services. (Various deductions and exclusions are allowed for different types of income.)

Low Income Rate Reduction Program Application and List of Required Accompanying Documents

Gross income thresholds vary by household size and are the same as those for LIHEAP, which is administered in this county by OlyCAP. A current table can be found by clicking here.

Having Trouble paying your winter season bills? Click here to see if you qualify for protection from being shut-off for non-payment.

Need to make payment arrangements? Click here for more information on payment arrangements.

Use our Budget Billing Program to spread those high monthly bills throughout the year. Click here for more information on Budget Billing.

Want to Help Your Neighbors in Need? Click here for more information on our Power Boost program.

Have other questions? Contact our Customer Service Representatives at 360-385-5800 Monday-Friday 9 a.m. to 5 p.m.