Payment Assistance Programs
The PUD offers a handful of programs to help customers who struggle to afford their utility bills. The programs have different requirements and benefits. Please review them carefully. More information can be found on our Frequently Asked Questions page.
Low Income Customer Credit
Qualifying low-income customers, regardless of age, who meet this criteria receive a $39.50 credit on their electric bill each month. This program is available for all qualifying low-income customers whose gross household income does not exceed 150% of the Federal Poverty Guidelines (FPG) as published by the U.S. Department of Health and Human Services. (Various deductions and exclusions are allowed for different types of income.)
Low Income Senior Credit
Qualifying low-income senior citizens, age 62 and older, who participate in this program can receive a $20 credit on their electric bill each month. A program for qualifying low-income senior citizens 62 years of age or older whose total household income after allowable deductions does not exceed the limits prescribed by RCW 84.36.381(5)(b)(ii). Combined disposable income for members of the household must currently be $30,000 or less.
Click here for more information on the low-income senior assistance program.
LIHEAP (Low Income Home Energy Assistance Program)
The Low Income Home Energy Assistance Program (LIHEAP) helps keep families safe and healthy through initiatives that assist families with energy costs. LIHEAP is administered in this county by OlyCAP . A current eligibility table can be found by clicking here.
OlyCAP and St Vincent DePaul also distribute funding from the PUD’s Power Boost program. This program can assist with up to $500 for those who have a shutoff notice. The program distributed almost $30,000 in aid in 2017. Want to help fund neighbors in need through Power Boost? Click here for more information on how to contribute to our Power Boost program.
Seasonal Shutoff Protection
Having Trouble paying your winter season bills? Click here to see if you qualify for protection from being shut-off for non-payment.
Late Payment Arrangements & Shut Off Info
Need to make payment arrangements? Click here for more information on payment arrangements.
Use our Budget Billing Program to spread those high monthly bills throughout the year. Click here for more information on Budget Billing.
Have other questions? Contact our Customer Service Representatives at 360-385-5800 Monday-Friday 9 a.m. to 4:30 p.m.