Call 360 385-5800 to Report Outages

For easier mobile viewing tap here
Comments Box SVG iconsUsed for the like, share, comment, and reaction icons

Update (3:05pm): Customers affected by the outage beginning at 2:00pm should be re-energized at this time. If your power remains out, please check your home circuit breaker and contact us if power remains out.

Update (2:30pm): Cause of the outage is a tree being felled and contacting lines. The feeder from our Chimacum substation opened to protect the system. The tree has been removed and PUD line crews are patrolling the line for any additional damage. Total affected customers: 1050.

Outage (2:15pm): We currently have an outage affecting approx. 676 customers from Chimacum southward along Center Road and extending to Coyle. Cause is unknown at this time and line crew have been dispatched.
... See MoreSee Less

12 hours ago

Customer access to the SmartHub utility bill pay and outage reporting portal has been restored. We apologize for any inconvenience. ... See MoreSee Less

1 week ago

***PLEASE NOTE: NO LONGER IN EFFECT***

SMARTHUB ACCESS: Customers are unable to access beyond the log in page of SmartHub at this time. PUD staff are working with SmartHub to restore access to the portal for online bill pay and outage reporting. We are sorry for the inconvenience!

Utility payments can be made at our 310 Four Corners Rd customer service office, or at any dropbox location throughout the county.
... See MoreSee Less

1 week ago
Load more

HOW TO BEST REPORT AN OUTAGE

The easiest way to report a power outage is to call the PUD directly, anytime, day or night. Choose Option 3. Be sure to have your address ready. Make sure to locate your electrical panel and check your breakers before calling the PUD. Also check to see if your neighbors have power. This helps the PUD understand if the outage is an isolated or larger incident. Note: Double check your breakers on after hours and weekend calls. The PUD charges a $250 fee if crews come to your home after hours only to find that the issue was customer-owned and not due to failure of PUD equipment.

TRACK OUTAGES WITH OUR ONLINE OUTAGE MAP

The PUD’s Online Outage Map gives real time info on where outages occur in Jefferson County and how many customers are affected. Check the outage page on your mobile device during storms to see what neighborhoods are affected, or share the link on social media to inform others. The map is also accessible through your SmartHub account.

DO NOT REPORT OUTAGES TO SOCIAL MEDIA

Or do, if you must, but only after calling or logging in to Smart Hub. We don’t check social media for outage reports. Social channels like Facebook and Nextdoor are used to post outage updates and utility information only. Do not use Facebook Messenger to report urgent requests or emergency situations, we cannot guarantee an immediate response.

smart hub logo in purple

REPORT OUTAGES WITH THE SMART HUB APP

The very best way to quickly report an outage is to use your PUD Smart Hub account. The SmartHub app integrates your reporting directly with our software system to help us isolate the problem and restore your power. In addition to being able to pay online and view daily & past usage data, Smart Hub users can click the “REPORT AN OUTAGE” box in the top right corner to instantly & easily report power loss. After you check your breakers, of course.

REPORT TREE PROBLEMS TO PREVENT OUTAGES

Is there a tree in or around the power lines around your home? If there is, we want to know about it. Trees are among our primary causes of outages. Feedback from our customers is important for us to help prevent future outages. If you do have a tree issue, please click the link to fill out this form online. The form goes to our right of way department and vegetation manager. Or you can call directly at (360) 385-8363.

What to Do During an Outage

  • During business hours – Call (360) 385- 5800 to report a power outage. If no one has answered, we are likely processing many calls and/or turning the phones over so that all customer service representatives can field incoming calls. If you cannot get through initially, please wait about 5 minutes and try again.
  • After business hours – Call (360) 385- 5800 to report a power outage (Press 3) and your call will be forwarded to on-call personnel. If the line is busy or mailbox is full and you cannot leave a message, we are likely experiencing high phone traffic and we are on our way to going live with the phones with personnel. If you cannot leave a message, please call back in several minutes. Odds are good we are in the process of setting up for increased phone traffic.
  • Be persistent if you cannot get through. Your information could be critical in helping us identify where to deploy crews and fix the problem. If power is not restored within 2 hours, consider calling us back to inquire when to expect it to return.
  • During a major outage Jefferson PUD will have a short outgoing message describing the outage and where it is. Generally, we will not provide information regarding when power will be restored during a major storm event. Check the homepage of this website or Facebook and Nextdoor for updates.
  • Listen to local radio stations such as KPTZ (91.9 FM) and KSQM (91.5 FM) for emergency management status updates.
  • Turn off lights and appliances, including your furnace, and unplug sensitive electronic devices, like computers to avoid a circuit overload when power is restored. Leave one light switch on so you’ll know when service returns.
  • Keep freezer and refrigerator doors closed; open them only when necessary. Food will usually stay frozen for 36-48 hours in a fully loaded freezer if you keep the door closed. A half-full freezer will generally keep food frozen for 24 hours.
  • If driving and traffic signals are out, treat the intersection as a four-way stop.
  • Do not use gasoline-powered machinery indoors, such as generators in any enclose space; toxic fumes kill! Operate generators outdoors. Plug appliances directly into the generator using heavy duty, properly grounded extension cords that aren’t worn or frayed.
  • Do not use charcoal grills indoors. Dangerous carbon monoxide generated from them and other fuel-burning devices can and do kill people every year.
  • Do not use a gas range or oven for room heating. A fuel-burning heater, such as a kerosene heater, requires plenty of ventilation to prevent buildup of harmful fumes. Place heaters on a hard, stable surface away from flammable materials. Never leave children or pets alone when using a portable heater.

Prepare yourself and stay safe!