Automatic Withdrawal is ONLINE

Automatic fund withdrawal is NOW AVAILABLE for all customers once they receive their first bill in the mail. 

JPUD has agreed to pay the processing fee for all recurring automatic withdrawals for both VISA and eCheck. Processing fees still apply for same day payment.

Other features such as paperless billing will be available later this spring.

Our current water customers that are also served electricity will, at least for the time being, receive two statements . Those customers who want to set up auto bill pay will need to do so for both numbers separately. We apologize for any inconvenience this may cause.

When you receive your statement will depend on where you live. Please call (360) 385-5800 if you have any questions about when to expect it.

Why have I not received a bill?
Customer data from PSE did not merge completely with the PUD's existing billing system and has required more work than anticipated in order to generate some billings. This resulted in about a two week delay for some bills. Once these billings are set up, you will not experience these delays in the future.

Is the PUD going to offer a budget billing program?
Yes. If you can give us a billing history of a year with PSE, our customer service representative can set that up. If you don't have records, the initial bill will be $120 and $160 this fall.

Why two customer numbers?
Due to the merging of name and address information from PSE, we will not be able to offer customers a single statement with water and electric for the time being. Our goal is still to merge your services onto one customer number. Please stay tuned for more information.

(for other questions and answers about your bill click here)

If you have any questions or concerns please feel free to give us a call at 360-385-5800 or 1-800-700-7152 for a customer service representative.

We greatly appreciate your patience during this historic transition to public power.

(UPDATED MAY 14, 2013)
The Paymentus payment portal is working correctly. However some customers (Discovery Bay area) have yet to be billed the first time which is why they can't make a payment online yet. We appreciate your patience while we work through these issues.

New Website Coming Soon
Currently, the JPUD website like the organization itself, is in transition. Please link to this site for updates regarding our services.
Access the old side by clicking HERE.

Low income, senior and disability assistance is available. The application is available by clicking here. You will need to sign a copy and return it to our office via fax. 

Lend a helping hand to your neighbors through our "Power Boost" program. Get the application here.

Wonder how much a new electric hookup costs? For a schedule of fees and charges click here.

POWER OUT? Starting April 1, in the event of an outage, call the main phone line at 385-5800 or toll free at 1-800-700-7152

Click here for a general list of frequently asked questions about our services