Customer Service

PUD Broadband Survey

[Go straight to the survey by clicking here]

[Note: Jefferson PUD cannot be your internet service provider (ISP). Under Washington State law, the PUD’s are authorized to sell wholesale telecommunications services only to re-sellers such as ISPs, cable companies and telephone companies and not “end users”. The PUDs can help build infrastructure to residential customers where ISPs can provide and bill you for broadband services.]

Jefferson PUD is asking the community to be active participants in expanding a broadband network throughout the county.

Long before the FCC recognized broadband as a public utility, citizens and communities were finding it absolutely necessary to their well-being and future success. Broadband telecommunications, increasingly, is how people communicate, conduct business and access government services. It is, also, paramount to a community’s economic viability.

Jefferson PUD (PUD) owns and currently shares operations of a high-speed open-access fiber optic broadband network in Jefferson County for just 3 years. Most of the network was built in 2014 thanks to a federal grant and, to a lesser extent, our own operational needs as an electric utility. Almost all of the county’s schools, libraries, government offices, first responder buildings and major medical facilities have been connected to this broadband network via fiber optic lines and wireless devices. This has allowed these agencies to keep pace with the modern world; hospitals transmit data and imagery, schools stream content and instruction, first responders coordinate emergency response plans.

This is a community-owned network and due to citizens’ requests we are evaluating expanding this high-speed open-access broadband network to residences in Jefferson County.

We need to know! JPUD is asking the community to be active participants in expanding a broadband network throughout the county.

Surveying the County

JPUD has implemented the COS Service Zones software to help guide residential broadband deployment either through the PUD or another entity. This system will allow the public to see where there is demand to build broadband infrastructure and to request expansion into specific neighborhoods. The survey phase is now open! If you are a Jefferson County Resident please visit jeffersonpud.servicezones.net and help JPUD identify areas of interest.

You can find a webpage of frequently asked questions by clicking here. Or a PDF of our broadband FAQs by clicking here.